FAQ'S
Frequently Asked Questions
General Information
Q: What types of events do you service?
We provide valet services for a wide range of events, including weddings, corporate gatherings, private parties, fundraisers, educational events, galas, and more. Our team is equipped to handle events of any size.
Q: Which areas in Northeast Ohio do you serve?
Our services extend throughout Northeast Ohio, covering cities such as Cleveland, Akron, Canton, and surrounding areas. If you're unsure whether we service your location, please contact us directly.
Q: How far in advance should I book valet services?
We recommend booking as early as possible to ensure availability, especially during peak seasons. However, we can typically accommodate last-minute requests as well.
Service Details
Q: Are your valet attendants professionally trained?
Yes, our valet attendants undergo online and in-person training to ensure they provide courteous, efficient, and safe service to all guests.
Q: What measures do you take to ensure vehicle safety?
We implement strict protocols for key handling, vehicle parking, and monitoring. Additionally, our staff is trained to handle vehicles with the utmost care.
Q: Do you provide signage and equipment for valet services?
Absolutely. We supply all necessary equipment, including signage, podiums, and tickets, to ensure a seamless valet experience.
Pricing and Payment
Q: How is pricing determined for valet services?
Our pricing reflects a commitment to delivering a seamless, upscale guest experience. Rates are based on factors such as event duration, guest count, location, and whether there is a need for police for traffic and/or parking area security, as well as any special requests. Importantly, our pricing also includes:
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Comprehensive insurance coverage, including general liability to ensure peace of mind for both hosts and guests.
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Premium staff compensation, well above industry standards, to attract and retain courteous, skilled, and professional valet attendants.
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Strategic staffing levels, designed to minimize guest wait times for both vehicle drop-off and pick-up. We prioritize efficiency and hospitality to ensure smooth traffic flow and guest satisfaction.
Q: What forms of payment do you accept?
We accept all major credit cards and checks. Detailed payment terms will be outlined in your personalized service agreement.
Insurance and Liability
Q: Are you insured?
Yes, we carry comprehensive insurance coverage to protect against potential liabilities with a value of $6,000,000.
Q: What happens if a vehicle is damaged while in your care?
In the unlikely event of damage, we have procedures in place to address and resolve the issue promptly. Our insurance coverage ensures that any valid claims are handled efficiently.
Booking and Contact
Q: How do I book your valet services for my event?
You can book our services by visiting our website and filling out our Free Quote form. Our Free Quote form asks for all relevant information so we can provide the most accurate quote possible.
Q: Can I make changes to my booking after it's confirmed?
Yes, we understand that event details can change. Please notify us as soon as possible of any changes, and we'll do our best to accommodate them. Additionally, ten days before your event, we email you asking to confirm all details for your event.
Q: Do you offer site visits to assess event-specific needs?
Certainly. We offer cost-free site visits to understand your event's unique requirements and to tailor our services accordingly.
Our goal is to offer not just valet service—but an exceptional first and last impression of your event.
If you have further questions or need personalized assistance, please don't hesitate to contact us. We're here to ensure your event's valet service is executed flawlessly.